PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
All content included in or made available through this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Chong & Sons Distribution, copyrighted as a collective work and protected by Mauritius and international copyright laws.
The collective work includes works that are licensed to Chong & Sons Distribution.
Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Chong & Sons Distribution or purchasing Chong & Sons Distribution products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Chong & Sons Distribution or to purchase Chong & Sons Distribution products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Chong & Sons Distribution. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Payment & Delivery
Payment is required with confirmation of your order. We do not offer any sale or return facility. A QR code will be sent to you by email and the goods will be dispatched for deliveries within 24 hours prior to your order. A Chong & Sons Distribution courier will deliver your order to our pickup points during working hours Monday to Saturday. Please make sure to not lose/misplace the QR code provided to you as anyone having access to the QR Code will be able to claim your order, and Chong & Sons will not be held liable in case of any loss/misuse of the QR code.
The person nominated is able to receive and store them. We do offer an overnight service in certain areas and during the November season we may be able to process and dispatch orders in two to three working days.
It is your responsibility to check the quantity of packages to be collected. Do not wait until the day of your display before checking the contents.
All fireworks conform to the MS EN 15947: 2010 Standard and are supplied on the condition they will be used in accordance with the manufacturer’s instructions supplied. Standard category 2 fireworks are labelled for a minimum spectator safety distance of 8 metres,15 metres or 20 metres, and category 3 for a minimum spectator safety distance of 25 metres. Purchasers must be eighteen years of age or over. It is your responsibility to abide by any applicable Municipal regulations or other relevant laws regarding the use of fireworks. Chong & Sons Distribution will not be held liable for any loss or damage resulting from not using the fireworks as per the instructions of the manufacturer or any applicable laws or regulations.
Every effort is made to complete your order in full but should the need arise to make substitutions they will be to the same value or greater. No consequential losses arising out of the use of any products will be accepted. Prices are correct at time of going to press but are subject to change without prior notification. All firing times quoted are approximate and are not contractual.
All trademarks, service marks and trade names of Chong & Sons Distribution used in the site are trademarks or registered trademarks of Chong & Sons Distribution
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Chong & Sons Distribution disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Chong & Sons Distribution does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Chong & Sons Distribution does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Limitation of Liability
Chong & Sons Distribution shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Chong & Sons Distribution has been advised of the possibility of such damages. In the event that the applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, the above limitation or exclusion will apply to the fullest extent permissible under the applicable law.
In the event that a Chong & Sons Distribution product is mistakenly listed at an incorrect price, Chong & Sons Distribution reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Chong & Sons Distribution reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Chong & Sons Distribution shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Chong & Sons Distribution without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, shall survive any termination. Notice Chong & Sons Distribution may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Chong & Sons Distribution. Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Chong & Sons Distribution or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.
Chong & Sons Distribution does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Chong & Sons Distribution is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Chong & Sons Distribution reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Chong & Sons Distribution in its sole discretion.
You agree to indemnify, defend, and hold harmless Chong & Sons Distribution, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Chong & Sons Distribution may link to sites operated by third parties. However, even if the third party is affiliated with Chong & Sons Distribution, Chong & Sons Distribution has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Chong & Sons Distribution. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, v seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
We accept returns. You can return unopened items in their original packaging within 7 calendar days of your purchase with receipt or proof of purchase. If 7 calendar days or more have passed since your purchase, we cannot offer you an exchange.
Moreover, if you receive a defective item, please contact us at [email protected] with details of the product, name of customers, address and receipt number.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return/exchange. If you are entitled to a return/exchange, we will refund your purchase price in the form of store credit.
Only regular priced items may be refunded. Sale items are non-refundable.
Delivery/Pick up Location
CONFINEMENT EXCEPTION : During the confinement period all orders will be delivered to your door with 3 to 4 business days.
Items offered on our website are only available for pick up at our 6 Chong & sons shops across the island:
Pick Up Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within  business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on [Saturdays & Sundays].
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
All shipping costs are fixed. Once at the checkout screen, a shipping charges of Rs50
will be displayed.
If, for any reason, you decide to cancel your order, it should be done within 24 hours of
your order. Your credit/debit card will be credited with the appropriate amount.